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We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped via ePacket or EMS, depending on the weight and size of the product. Orders shipped from our US warehouse will be sent through USPS for efficient delivery.
Yes. We proudly provide shipping to over 200 countries around the globe. However, there are some regions where we are unable to ship. If you are in one of these locations, we will reach out to you directly.
We are not responsible for any customs fees once the items have been shipped. By purchasing from us, you consent that one or more packages may be subject to customs duties upon arrival in your country.
Shipping times vary depending on your location. Here are our estimated delivery windows:
| Location | *Estimated Shipping Time |
| United States | 10-30 business days |
| Canada, Europe | 10-30 business days |
| Australia, New Zealand | 10-30 business days |
| Central & South America | 15-30 business days |
| Asia | 10-20 business days |
| Africa | 15-45 business days |
Yes, you will receive an email with your tracking details once your order has shipped. If you haven't received tracking information within 5 business days, please contact us for assistance.
For some shipping companies, it may take 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and no information is available, please reach out to us for support.
For logistical reasons, items from the same order may sometimes be sent in separate packages, even if you’ve chosen combined shipping. We appreciate your understanding.
If you have any further questions, please don’t hesitate to contact us. We’re here to assist you and ensure you have an excellent experience with ROYALE.sale.
Orders can be canceled up until they are shipped. If your order has been paid for and you wish to make a change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has begun, cancellation is no longer possible.
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a refund or reshipment under the following conditions:
We do not issue refunds under the following circumstances:
*You may submit a refund request within 15 days after the guaranteed delivery period (45 days) has expired. Please do so by sending a message on our Contact Us page.
If your refund is approved, the credit will be applied to your credit card or original payment method within 14 days.
If you would like to exchange an item, such as for a different size in clothing, please contact us first. We will provide detailed instructions to guide you through the exchange process.
Please do not send any items back to us unless we have authorized the return.
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